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InternationalDental Alliance

Governance

Governance & impartiality

The value of a seal depends on who decides and how. IDA separates sales, auditing and decisions — and publishes how it does it.

Separation of functions

  • IDA Board

    Approves budget and strategy. Cannot change findings or grant commercial exceptions to the standard.

  • Standard Committee

    Dentistry, safety, privacy and the patient voice. Maintains criteria, local annexes and public consultation.

  • Operations & auditors

    Verify sources and evidence, declare conflicts and document every finding.

  • Certification Committee

    Decides granting, scope, suspension and revocation. Reviewer is not the auditor and earns no commission.

  • Appeals Panel

    Members unrelated to the audit and the contested decision. Issues a reasoned resolution.

  • Commercial & services

    Manages contracts, fees and benefits. No access to clinical records, no say on conformity.

Rules that protect the seal

  • Decision committee of three with a quorum of two, at least one clinician; revocations need all three.
  • An auditor never evaluates an entity they consulted for in the previous 24 months.
  • IDA publishes its impartiality policy and an annual aggregated report of decisions and complaints.
  • Paying invoices never activates a credential; unpaid membership never erases a valid technical result.

Public states

Active
Granted, valid and not suspended. The seal shows scope and links to the registry.
Suspended
Use of the seal is paused. The record shows the date and a neutral reason category.
Expired
Validity ended without an approved renewal. Applied automatically at the exact time.
Revoked
Withdrawn by the committee for cause. History is kept and the seal is invalidated.
Withdrawn
The holder renounced or closed the service. The end of scope remains verifiable.

Complaints & appeals

  1. 01

    Acknowledgement within 2 business days; classification within 5; serious risk reviewed within 24 hours.

  2. 02

    Holders get the relevant facts and 10 business days to respond. Target resolution: 30 business days.

  3. 03

    Adverse decisions can be appealed within 15 business days to an independent three-member panel. The first appeal is free.

  4. 04

    Complaints are never withdrawn in exchange for membership benefits.

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